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CONCERT EXPERIENCE

ACCESSIBLE SEATING

Wheelchair accessible seating is available in David Geffen Hall. To purchase online, look for the wheelchair symbol. You can also purchase the additional, adjacent companion seats. To order by phone call Customer Relations at (212) 875-5656 Monday through Friday 10 AM to 6 PM.

Wheelchair accessible seating is reserved for the exclusive use of individuals with disabilities who require the features of this type of seating. The purchase or use of these accessible seating locations by non-disabled individuals is strictly prohibited. If the individual with a disability cannot attend an event for which he/she has purchased tickets, please call Customer Relations at (212) 875-5656.

EXTRA WIDTH SEATING

Extra width seats, 28 inches wide, are available on the orchestra, first and second tiers.

SEAT CUSHIONS

For all events in the Wu Tsai Theater at David Geffen Hall, seat cushions are available to borrow from the Head Usher Podium. Cushions are 19 inches wide by 17 inches deep, with 3 inch height.

BRAILLE AND LARGE TYPE

The programs may be obtained from Guest Experience located on the Grand Promenade of David Geffen Hall.

ASSISTIVE LISTENING DEVICES

Headsets and loops are available from Guest Experience located on the Grand Promenade of David Geffen Hall. A credit card or driver’s license is needed as a security deposit.

HEARING LOOPS

Hearing loops are installed in the Orchestra, First Tier, Second Tier, and Third Tier of the Wu Tsai Theater; in all seats in the Griffin Sidewalk Studio, Music Box, Patron’s Lounge, and by the Hauser Digital Wall; and in commerce points, including the Welcome Center’s box office, coat check, Guest Experience Podium on the Grand Promenade, and lobby bar, and the First Republic Bar on the Hess Grand Promenade. Guests with telecoil-enabled hearing devices can utilize this wireless technology to transmit sound to hearing aids and cochlear implants.

ACCESSIBLE ENTRANCES

Accessible entrances from Josie Robertson Plaza to access the lobby and from Broadway at the south side of 65th Street to access events in the Griffin Sidewalk Studio.

ACCESSIBLE ROUTES

Accessible routes from the lobby to all tiers and performance spaces are accessible by elevator.

ACCESSIBLE RESTROOMS

Accessible restrooms are on all levels, including the lobby. Accessible companion restrooms, single restrooms designed for one person who uses a wheelchair and one companion, are located on the orchestra level and all tiers. Infant changing tables are available at every level.

TACTILE MAPS

Tactile Maps of David Geffen Hall’s lobby, Wu Tsai Theater seating chart and Lincoln Center’s campus are available in the Welcome Center. Designed for guests who are blind or have low vision to confidently navigate spaces, these maps encourage exploration of spaces by touch.

ADDITIONAL SENSORY SUPPORT

Noise-reducing headphones, fidgets and earplugs available to borrow from the Head Usher podium, located next to Door 4 A-E on the Grand Promenade.

In addition to the list above, select events will include:
  • Live captioning, displaying text of all spoken words and sounds to provide access to Deaf, hard-of-hearing and neurodiverse communities, in English on personal handheld devices
  • American Sign Language interpretation
  • Audio description, sharing the visual elements for people who are blind or have low vision, over single earpiece receiver

RECOMMENDED PICK UP & DROP OFF LOCATIONS

Access-A-Ride: 20 Lincoln Center Plaza is a designed drop off, located on Columbus between 63rd and 64th Streets. Guests can access a ramp at 64th Street to enter David Geffen Hall.

Vehicle Drop Off: Enter the Concourse Level, via the parking garage at 144 West 65th Street and proceeding to vehicle drop off. Guests can access an elevator to the plaza level entrance to David Geffen Hall.


ACCESS CONCIERGE SERVICE

As part of our continued commitment to making Lincoln Center accessible and inclusive, we are excited to offer a new service to our guests who request additional assistance. Access Reps, trained to support guests with disabilities, provide 1:1 support for individual guests and their party. Guests attending performances at David Geffen Hall may request in advance:

  • ​An Access Rep to meet them upon arrival on campus, escort them throughout the performance space and assist them with any of their requested accommodations. Access Reps can supply and push guests in a wheelchair, provide sighted guide technique, or simply escort and assist.
  • Check in at intermission, see if the guest needs anything, answer questions/receive feedback, and assist with departure from the performance venue.

Inquire about this service when purchasing a ticket through the David Geffen Hall Box Office or Customer Relations. Guests who already have their tickets can email guestexperience@lincolncenter.org for further information.


WEB ACCESSIBILITY

New York Philharmonic is committed to facilitating the accessibility and usability of its Web site(s) for people with disabilities. Working with a retained accessibility consultant, New York Philharmonic will be implementing over time the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its web accessibility standard.

New York Philharmonic is under agreement with The National Center for Accessible Media at WGBH (NCAM) to conduct website accessibility audit(s), provide related consulting, and to provide New York Philharmonic with specific recommendations to facilitate website accessibility and conformance with WCAG 2.0 AA standards.

Contact New York Philharmonic with Your Accessibility Questions
Please be aware that our efforts are ongoing. If, at any time, you have specific questions or concerns about the accessibility of any New York Philharmonic pages, or if you’d like additional assistance please contact us at customerservice@nyphil.org or by telephone at (212) 875-5656. If you do encounter an accessibility issue, please be sure to specify the Web page in your email, and we will make all reasonable efforts to make that page accessible for you.


GENERAL INFORMATION

For up-to-date Accessibility Information, please click here. If you have further questions regarding venue accessibility, please call (212) 875-5375 or email access@lincolncenter.org.